Terms, Conditions & Policies

Governing Participant Enrolment to Coaching Programmes

The Pro Impact supports individuals with disabilities and is committed to ensuring equal access to our programmes.
We welcome participants with diverse learning needs and strive to provide reasonable accommodations.
If you have a specific requirement, please reach out to your programme advisor at support@theproimpact.com before enrolment so we can assist you better.

We are dedicated to building a culture of diversity, equity, justice, and belonging.

Every participant brings unique perspectives, talents, and experiences, and we honour that.
We commit to professionalism, collaboration, humanity, and inclusion in every decision we make.

At The Pro Impact, we ensure equal opportunities for all, irrespective of:
Race, religion, colour, nationality, gender, sexual orientation, age, marital status, or disability.
Harassment or discrimination of any kind is strictly prohibited.
Any concerns can be reported through our grievance policy, and we will take prompt action.

We value transparency and fairness. If you experience any issue regarding programme content, trainer conduct, or participant behaviour:

First, attempt to resolve the matter directly with the concerned person.
If unresolved, send a written grievance to support@theproimpact.com within 10 days.
Our team will review within 3 working days and work toward resolution.
If still unsatisfied, you may escalate via a formal appeal, which will be reviewed, and a written response will be provided within 10 working days.

Success requires full engagement. By enrolling, you agree to:
Attend all scheduled sessions on time.
Keep cameras on during virtual training (unless previously discussed).
Participate actively in discussions, exercises, and activities.
Uphold professional and respectful conduct throughout.
Missed sessions:
If you miss more than 4 hours of mentor coaching, you may need to arrange additional sessions at your own cost.
Missing more than 8 hours may require you to re-enrol in the next batch.

During the programme, participants are expected to:

Certificates will be issued upon meeting attendance and engagement requirements.
Partial credits may be provided based on hours completed, upon written request within 7 days of course completion.

Enrolments are confirmed only upon full payment.
Payments may be made via UPI, bank transfer, PayPal, or other authorised methods.
All fees are non-transferable unless agreed otherwise in advance.

We want you to feel confident in your learning investment.
If the programme does not meet expectations, you may request a full refund within 7 days of the first session.
Refunds will be processed within 7 working days of request approval.

Substitutions or rescheduling requests must be made at least 7 days before the programme start date.
Date transfers are subject to availability.

If you have completed a Level 1/introductory programme elsewhere, you may apply for credit transfer.
Supporting documents (certificates, trainer details, programme hours) must be provided for review.

If illness or emergencies prevent attendance, notify us immediately at support@theproimpact.com.
You may need to make up missed sessions via recordings or additional coaching, depending on hours missed.

The Pro Impact upholds the International Coaching Federation (ICF) Code of Ethics and is committed to:

If you have any questions regarding these Terms of Use, please reach out: